Returns Policy

Our continuous endeavor is to accommodate our valued customers and stand prepared to facilitate the return of purchased items. This can be executed within a span of 30 calendar days from the moment of receiving the item.

Furthermore, customers possess the entitlement to annul an order during its transit. Should such a situation arise, the return process will be triggered automatically.

Prerequisites for Returned Merchandise

For the initiation of a return, it is imperative to fulfill the ensuing criteria:

• The interval of fewer than 30 calendar days has transpired since the item’s reception.
• The item must be presented in its original packaging.
• Failing to adhere to this criterion empowers us to exercise discretion in refusing the return.

Commencing the Return Procedure

Kindly establish contact with us through the email address, conveniently located at the lower segment of this page. In response to your email, we will promptly furnish you with indispensable guidelines.

Handling of Return Requests

Return proceedings are expedited within a span of 7 business days. The funds will be remitted to the original payment account. The initiation of the return process is contingent upon our receipt of the item.

Return Expenses

All expenses incurred by the purchaser in relation to the return will be duly reimbursed in conjunction with the overall refund sum.

Insurance Coverage

The return protocol can only commence once we have taken receipt of the item. We strongly recommend consistently insuring the returned item. All expenses pertaining to insurance coverage will be reimbursed alongside the complete refund amount.

Polestar Tools & Supply
 761 Bob Rainey Trl, Burlington, North Carolina, 27217, USA
Phone: (551) 404 – 9714
Email: support@polestartoolssupply.com